Fund administration is a vital aspect of investment management. It is an outsourced service in which the provider handles all middle-office and back-office operations. With these solutions, asset and fund managers can maximise their time and resources to focus more on fund management, instead of administrative responsibilities.  

The duties of fund administrators may differ according to the size, complexity and type of funds being managed. Among the key responsibilities are accounting, financial reporting, regulatory compliance and investor services.  

Investor services incorporate the fields of accounting, communication and administration. It aims to provide fund investors with timely and accurate information about the investment. Additionally, investor services streamline the process by which investors acquire information about their investments and the performance of the funds throughout the cycle.  

What is an investor relation service? 

The investor relations function is also crucial in investor servicing as it allows fund managers to manage their investment operations more effectively. As a result, outsourcing this service to a qualified third-party provider like Bolder Group, which offers tailored solutions to support the specific requirements of various investor types, is the best option.  

An investor services team is essential to the administration process because it acts as an extension of clients’ operations, providing support for specific needs as well as requests for related communications. The services under this division include:  

• Client documentation   
• Transfer agent  
• Maintenance of investor register and records 
• Processing of subscriptions, redemptions and transfers  
• Know Your Customer (KYC)/Anti-Money Laundering (AML) identity verification procedures  
• Payment process assistance  
• Manage investor communication  

Generally, a comprehensive investor services strategy is crucial for fund managers to maintain healthy relationships and effective communication lines with investors. Outsourcing a team of highly qualified professionals to perform investor servicing can also handle the daily operations of your investor relations team. 

Technology and investor relations 

Integrating cutting-edge technology into the workflow is crucial in effective fund administration and, specifically, investor relations. Fund managers and investors seek simplicity and security of their fund data. In this case, technology — manager and investor portals, for example — play a significant role in shaping the communication lines of all parties involved in the investment.  

Tech helps automate the workflow of managing a fund and accessibility of essential data, facilitating a seamless process. Pacific Fund Systems Ltd. and HWM Financial Solutions Ltd., two of the industry’s most reputable technology companies, provide our systems at Bolder. Additionally, we are committed to developing tech systems and integrating these into every component of our fund administration solutions, including investor relations. 

Bolder Investor Services 

There is increasing pressure on fund managers when meeting investors’ demands for more information and transparency in their investments. Complex and diverse fund portfolios require proper management. Providing timely investor information and conducting thorough data analysis on the investment portfolio is also necessary.  

At Bolder Group, our experts from around the globe deliver reliable and seamless investor services, allowing our clients to focus on assessing and adding value to their funds. Our Investor Services Team administers all the KYC-related process and admin-related/fund service work, comprising investor onboarding and ongoing monitoring, ensuring that all fund operations adhere to regulatory requirements and industry best practices.  

We help you process investment transactions, such as generating and distributing various reports to clients and stakeholders, including investor statements and financial and compliance reports. Further, our compliance team helps you stay abreast of the local and global regulatory requirements and adhere to AML and KYC rules.  

Connect with our team today to learn more about our investor support services.