Investment management requires effective fund administration to handle middle-office and back-office operations. This allows asset and fund managers to focus more on fund management and growing their portfolios. In addition to providing administrative solutions, fund administrators are also responsible for financial reporting, regulatory compliance and investor services. 

Investor services

According to Milan Orel, Head of Funds for Bolder Slovakia, investor services in fund administration play a key role in investor trust and the smooth functioning of the fund because they handle the interaction between the fund and its investors, ensure regulatory compliance, manage transactions and maintain transparency.

Investor services include accounting, communication and administration. The goal is to give fund investors accurate and timely information about their investments. Furthermore, investor services simplify the process of obtaining necessary information regarding their investments and the funds’ valuation and performance.  

Fund administrators offer a wide range of investor services, including managing investors’ communications and handling subscriptions and redemptions. To deliver a smooth investor onboarding process, they ensure that all procedures related to the investors are carried out efficiently and transparently.  

Investor onboarding

Managing investor onboarding, due diligence, ongoing communications and compliance checks is a highly complex administrative task. The investor’s experience has also been influenced by the growing regulatory requirements in various jurisdictions and by local authorities. But with Bolder Group, our investor services team handles all KYC-related processes and administrative/fund service work, including investor onboarding and ongoing monitoring, to ensure that all fund operations comply with regulatory standards.  

From initial contact to due diligence (KYC/CDD), paperwork, account setup and data protection for investors, the Bolder digital onboarding process is powered by our investor portal through our in-house platform BGX, as a part of our comprehensive fund solutions. In addition, we offer expert assistance in processing investment transactions, such as generating and distributing investor statements and financial and compliance reports to clients and stakeholders.  

Compliance is also a potentially complex process without proper guidance or assistance to the fund manager. When ensuring adherence to AML and KYC rules, it’s essential to consider the best compliance practices. 

Bolder investor onboarding services

In conclusion, managers and administrators are responsible for meeting the investors’ increasing demand for an efficient onboarding process and transparent information that is easily accessible. The onboarding process must be managed securely to improve the client experience and prevent data discrepancies that lead to due diligence concerns.  

At Bolder Group, we ensure that we deliver reliable and seamless investor services so our clients can focus on managing their assets and core responsibilities. Moreover, as part of our fund administration services, Bolder specialists ensure compliance with every regulatory framework concerning funds and investments through our compliance solutions.  

To learn more about how we can help you, contact our team today.  

Bolder Group does not provide financial, tax or legal advice and the information contained herein is meant for general information purposes only. We strongly recommend that before acting on any of the information contained herein, readers should consult with their professional advisers. The Bolder Group accepts no liability for any errors or omissions in the information, or the consequences resulting from any action taken by a reader based on the information provided herein.

Bolder Group refers to the global network of independent subsidiaries of Bolder Group Holding BV. Bolder Group Holding BV provides no client services. Such services are provided solely by the independent companies within the Bolder Group which are each legally distinct and separate entities and have no authority (actual, apparent, implied or otherwise) to obligate or bind Bolder Group Holding BV in any manner whatsoever. The operations of the Bolder Group are conducted independently and have no affiliation with third party financial, tax or legal advisory firms or corporations.